TRIPLEMOTO SUCCESS LINKED TO GOOD CUSTOMER EXPERIENCE

One of Triplemoto’s BMW F800 GS tourers is handed over
One of Triplemoto’s BMW F800 GS tourers is handed over

In just three seasons, East Anglia-based Triplemoto has become one of the United Kingdom’s leading motorcycle rental operations – and that, first and foremost say its customers, is down to faultless customer service and meticulous attention to detail.  Customer feedback also put convenience and premium model machines high on the list.

New for the 2014 season will be an expanded ‘Meet and Greet’ van based delivery and collection service, for airports and other points of arrival and departure.  In addition, Triplemoto has announced its first ‘Fly-Stay-Ride’ deal with selected airport hotels.

A new customer friendly website has just launched at www.triplemoto.com, which now includes online secure payment functionality through PayPal and options for onward travel arrangements, apparel and equipment hire and tour routes.

Triplemoto Founder and Managing Director, Terry Drew says, “Being committed lifelong bikers ourselves, we set about modelling the Triplemoto experience on what we would want and expect for ourselves – and then taking it up another level.  It has been incredibly hard work – but the results have been well worth it.  Our feedback, unsolicited testimonials – and even repeat bookings, confirm for us that we score very highly for the overall customer experience.  That has to include everything from the moment the customer logs onto our website, through the booking process, to the arrival and handover arrangements and ultimately, the return home”, says Terry Drew.

Triplemoto presently operates exclusively late Triumph and BMW models, with new machines scheduled to join the fleet before Easter.  The range includes Triumph’s iconic Bonnevilles, which proved the most popular machines last season.  Confirmed bookings for the 2014 season again highlight the growing popularity of bike touring in the UK, with visitors flying in particularly from the US and Canada, Australia and New Zealand – and South Africa.

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